This is not a good item for Unique-links, as it puts a negative-sign next to it in the minds of the readers of this article. They would do better next time to be more assisting when an issue comes up, so as to not appear to be uninterested in their clients.

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I am glad to see you have sorted out the problems with hosting. Your blog is huge now, and it really deserves quality web host, especially because wordpress is very demanding on that point.

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Thanks for pointing that out here Clement. I have been a lurker for sometime and have gotten alot of useful tips. Thanks alot!

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Clement Nyirenda says:
December 12th, 2008 at 5:54 pm

With which site are you hosting your site?

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I have 10 blogs and a shared server which is not cheap but they are annoying me a lot asking me not to use too much resources. I shall be looking at your hosting company. Let me know if you would have some referrer link(I can see a referrer id in the post but I am not sure that it is yours) so that you could get some benefit.

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Hosting companies always have the same excuses… They tend to forget that customers who are paying don’t have to “prove” anything if something is not working, instead of the other way around!

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Clement Nyirenda says:
December 22nd, 2008 at 3:41 am

@Chris: I agree with you 100%.A customer should be handled with care.

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I did not check the error using phpMyadmin.I thought that by asking the host for assistance they would save me from going into all that hassle.BTW, I was too busy with my studies at that time. The fact that they did not give me any positive response confirms that the problem was beyond phpMyadmin.

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Hi,
Just came across this post. I work with unique links. I do not know what could have been the exact problem at that time, yet in general I may explain a bit.

1. It must be understood that there are some issues related to scripts while others are related to servers and yet other related to server as well as script. In first case hosting company has very little to do with it, a developer or the support forum of the script writer can assist. In other case it is hosting company duly directed by the site owner / script writer who resolve the issue.

2. In all cases certain basic information are required to process the case further for rectification. In my experience mostly we get –my site is not working, it was fine earlier or there is some database issue please correct it.
The information are no adequate in most case to even reach the areas / page to test it.
While in other cases — the error message appearing clearly indicates that the error is in the script, since many of the customer install word press using fantastico without having know how of back end scripts, they want hosting company to contact script owners support team / forums to assist in correcting the error and so on. This results in frustrating delays.
3. Other area relates to the cost, at unique links the blog was paying one moth cost of the fee its paying now and yet the first statement on this post says that was first problem of the year meaning there hasn’t been an issue over the year. So in all sincerity, the credit of that part must be given to uniquelinks. The post also mentions that the customer like the company, obviously its based on customer service provider relationship.

4. At unique links we are providing services not with a business minded approach but its almost no cost no profit service to provide opportunities to Pakistanis to learn and host web sites.

5. Our service are aimed to support those who do not have credit cards and lot on money like this blogger has, who can pay 5 to 600 per month (we are getting Rs 600 per year for hosting part for 500 MB hosting)

6. So far due to our services, there has been about 10 hosting companies raised as our resellers and later went on with own dedicated servers,in areas where there was no access of hosting like mardan, gujrat, mirpur, peshawar etc.

7. Obviously its very hard to sustain services at these levels of prices while also providing high quality. This only comes with dedication to serve and not to earn,

8. As a mark of our quality and confidence in our services, we are one the very few companies in Pakistan offering independent uptick record from a third party right at our home page.

9. http://www.webhostingstuff.com/uptime/UniqueLinks.html Our servers have not been since 2006 and you can have a look at the link for limited down times in earlier years also.

Yet having said that, I do regret not having been able to assist, though I do not know the situation.
Regards

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Clement Nyirenda says:
February 19th, 2009 at 2:30 pm

@Muneer: Good to see you comment on this post. This comment has helped me to understand some basics issues about uniquelinks. As I have mentioned in the post, this was the very first time for me to experience this problem. Prior to this,my blog had been up for almost 11 months without any problems at all. Because it went down on its own without me doing anything at all, I started thinking that probably it is a uniquelinks problem. After querying the support team and being offline for two days, I was not helped and I ran out of options. I needed to get back online as soon as possible or else my blog was going to die. As a result, I resorted to searching for a hosting service that offers support for Wordpress. After one hour of searching, I found my current host. Even though, I transferred my blog and mail service, I still maintain my domain registration with uniquelinks and I do not intend to transfer it.

Finally, my advice to Uniquelinks, as I said in the post, is that you must consider integrating Wordpress support in your support team. Wordpress is the most popular blogging platform. I am sure Pakistani bloggers will be extremely excited when you start providing Wordpress support just like other sites do.

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@mwaraitch, It may sounds strange as writer of this post gave some serious complaints but I am interested in few of your hosting packages.

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